Etech is really an omnichannel consumer engagement answers service provider for a lot of the world’s top and many revered brands. The knowledge Etech has attained throughout an array of small business verticals allows us to continuously deliver Excellent, personal purchaser activities.
displays queue spikes, breaks and aux usage of brokers. guaranteeing the queue is nicely-managed by relaying true-time considerations promptly reporting to Supervisors/ground professionals on the floor.
superb communication and interpersonal techniques, with the opportunity to effectively collaborate with complex and non-complex stakeholders.
ABOUT ETECH Etech provides upcoming era BPO solutions. a worldwide minority owned enterprise, Etech has created and trademarked how to show your data into strategic insights.
just take inbound or make outbound calls to buyers with the objective of discussing non- revenue linked troubles.
e., "initial get in touch with resolution"), and stop long run problems Anytime possible by educating our shoppers and examining their accounts. you can oversee all difficulties to resolution, even if delegated to other groups.
get ready report on sales activities - gross sales Tracker Be open up and responsive to reliable coaching, choose an active position in performance scheduling and aim placing.
The mix of treatment, trust and energy introduced to the organization is exactly what helps make the society at Etech one of a kind. Our CEO commonly claims, “If we look after our people, the quantities will deal with themselves.”
Empathize and use delicate abilities when buyers are going through difficulties Along with the provided services and concentrate on locating the suitable Resolution.
consumer Focus: Is dedicated to Assembly the expectations and necessities of internal and external buyers.
Etech has unfold to a few nations, with 7 U.S spots, one nearshore, and two offshore. With around one hundred sixty million voice interactions, 40 million chat & e mail interactions, and fifty four million good quality checking evaluations per annum, Etech has the flexibleness and scalability to spouse with businesses of all measurements.
a specialist demeanor with the ability to just take ownership of every chat, contact or e-mail and discover a solution for every customer.
an average working day is made of making and answering inbound and outbound phone calls, retaining account documentation, get more info and building a optimistic rapport with our shopper base.
Coordinates with Director of Operations to interface with shopper and take care of account management issues.